A note from the founders: Should you have questions about the terms, or anything else, please reach out, whether you booked our services already, or you’re just browsing! We’re here to help your event be a success and we want to accommodate requests whenever possible, however, baseline expectations are important for us to set out clearly so there are no surprises later. Most basic questions are answered on the FAQ page, and below are our full Terms of Service. You can also review our Privacy Policy.

Perfect Nine – Terms of Service

By booking services from Jacob Lange, doing business as Perfect Nine Events and doing business as Perfect Nine Mobile Mini Golf Experiences (“Company”), Client agrees to the following terms:

1. Payment and Cancellations

  • Invoices will be sent to the Client for either a deposit amount or the full amount, depending on the options offered and/or requested at the time of booking. A typical event deposit is $750.

  • While the Company may hold and confirm event date availability prior to payment, no obligation from the Company for a confirmed event booking exists prior to payment of the invoice.

  • All amounts paid for a booking are fully refundable if cancellation is requested 90 days or more prior to the event date. If cancellation is requested between 89 and 3 days before the event date, a cancellation fee will apply of either $750, or of whatever amount has been paid, whichever amount is less.

  • Cancellations requested 2 days before, 1 day before, or day-of the event will result in no refund being issued.

  • Customization package fees, for example, agreed-upon fees for custom scorecards, obstacles, signage, branding, and similar items, are not refundable.

  • The remaining balance is due 14 days before the event. Failure to pay on time may result in cancellation and forfeiture of the deposit or any amounts paid, up to $750 maximum as mentioned above. At its sole discretion, the Company may offer grace periods or altered due dates, for example, for short-notice bookings and in particular bookings placed with less than 14 days remaining to the event, an invoice due date will be set at the discretion of the Company to allow for practical considerations. The payment due date provided on an invoice is binding.

  • If a client requests a date change to a confirmed booking, a date change is not guaranteed, and date changes are at the Company’s sole discretion.

2. Service Time & Overtime

  • Unless otherwise agreed upon in writing, rental is charged by the day and includes up to 8 hours of service time.

  • Setup and breakdown time do not count toward service time.

  • Overtime beyond 8 hours of service is charged at $100 per hour, billed in 30-minute increments of $50.

  • Overtime requests are subject to availability, at the discretion of the Company. Confirmed overtime requests that are paid for ahead of time are included in the scheduled service time. Any overtime request made on the day of the event may be approved or disapproved at the discretion of the Company. The Client agrees to pay the resulting additional invoice for overtime that is agreed on, including being bound by verbal last-minute overtime requests from the Client, and from a designated event day contact person specified by the Client, and from any employee of the organization if the Client is an organization/booking on behalf of an organization.

  • The Company reserves the right to end service and pack up equipment at whatever scheduled end time or breakdown time was agreed upon ahead of time.

3. Site Requirements

  • Surface must be reasonably flat (up to approximately 2% slope), and the quality of gameplay may be impacted on more sloped surfaces.

  • Setup area must be large enough to accommodate all requested equipment.

  • The Company may refuse setup or discontinue service if the site is unsafe, misrepresented, or presents risk to equipment or staff.

  • The Company is not responsible for venue permissions or any permits unless expressly agreed in writing.

  • Proof of liability insurance will be provided upon request to any Client or venue.

  • Electricity access is not required for the mobile mini golf course, unless night-time lighting is being provided by the Company, in which case an electricity source must be provided by the Clent in order for the lighting to function.

4. Weather & Force Majeure

  • Mini golf equipment may operate in rain and typical outdoor conditions.

  • No automatic refunds or rescheduling are provided for weather, natural disasters, evacuations, wildfires, government orders, or similar events. Exceptions may be granted at the Company’s discretion.

  • If conditions become unsafe for staff or equipment, service may end early without refund.

5. Supervision & Conduct

  • The Company is not a childcare service. Guardians are responsible for supervising minors. Unsupervised minors may result in immediate end of service without any refund being due.

  • The Company representative is not responsible for controlling guest behavior.

  • Guests must use equipment as intended (walking on green surfaces only; no jumping, climbing, or misuse).

  • The Company may refuse to serve any guest or end service early due to unsafe or rowdy behavior, without refund.

6. Damage & Loss

Client is not responsible for normal wear and tear, or for any damage that occurs simply due to a part wearing out from normal wear and tear.

Client is responsible for:

  • Any intentional damage caused by guests, at any value; and

  • Accidental damage caused by guests exceeding $250 in value.

Damage valuation will be determined in the Company’s reasonable discretion, based on repair or replacement cost including labor, and an invoice will be provided. Payment is due within 7 calendar days of invoice.

Lost items (for example a missing golf club) may be charged on a case-by-case basis in the Company’s reasonable discretion. Lost or stolen items may be considered as intentional damage, at the Company’s reasonable discretion.

The Company may, through its payment processor, securely store payment information in accordance with the processor’s policies and may charge unpaid, undisputed invoices to the authorized payment method if not resolved within 7 calendar days.

7. Assumption of Risk & Release of Liability

  • Client acknowledges that participation in mini golf activities involves inherent risks, including but not limited to slips, trips, falls, collisions, and injuries or damage due to use or misuse of equipment.

  • Client voluntarily assumes all risks associated with use of the Company’s equipment by Client, and any guest, invitee, or participant at the event who uses the Company’s equipment assumes the inherent risks associated with the equipment.

  • To the fullest extent permitted under California law, Client releases and holds harmless the Company, its owner, employees, and representatives from liability for injury, loss, or damage arising from use of the equipment, except to the extent caused by the Company’s gross negligence or willful misconduct.

  • Nothing in this agreement is intended to waive liability that cannot be waived under California law.

8. Indemnification

Client agrees to defend, indemnify, and hold harmless the Company and its owner, employees, contractors, and representatives from and against any claims, demands, liabilities, damages, losses, costs, and attorney’s fees arising out of or related to:

  • The event;

  • The use or misuse of the equipment by Client or any guest or participant; or

  • The conduct of event attendees;

except to the extent caused by the Company’s gross negligence or willful misconduct.

9. Chargebacks

Client agrees to make a good-faith effort to resolve billing concerns directly with Company before initiating a chargeback, except where immediate action is reasonably necessary to preserve Client’s legal rights. A chargeback decision does not, by itself, extinguish any amount otherwise properly due under this Agreement, and any knowingly false, fraudulent, or bad-faith chargeback constitutes a material breach. Client shall reimburse Company for processor fees and reasonable administrative costs directly resulting from such a chargeback, to the extent permitted by law.

10. Media Release

The Company may photograph or record at booked events for marketing purposes, unless Client provides written opt-out notice before the event. Any post-event request to opt-out of media use for marketing purposes will be honored to the extent that the Company can reasonably accommodate, and media that has been published or distributed prior to the opt-out request being received might not be removed. All photographs and recordings created by or on behalf of the Company remain the property of the Company, unless otherwise agreed in writing.

11. Equipment Substitution

Specific golf hole designs are not guaranteed. While Client preferences will be taken into account, the Company may substitute equipment if operationally necessary at any time, including without notice. Additionally, golf hole designs and other equipment is adapted and updated from time to time, without marketing and promotional media being updated to reflect every change.

12. Company Cancellation of Booked Services

If the Company cancels an event booking due to reasons that are unrelated to the Client, including but not limited to staff sickness, staff emergencies, road or traffic issues, weather, natural or man-made disaster, or major damage or theft preventing use of equipment, a full refund will be issued of all amounts paid. Refunds are limited to the total amounts paid and the Company shall not be liable for any resulting direct or indirect loss experienced by the Client as a result of cancellation by the Company. Every reasonable effort will be made to avoid last-minute cancellation, and to communicate transparently with Clients in the event that the Company may need to cancel.

The Company reserves the right to refuse service, with or without a reason, including cancelling confirmed and paid-for bookings, to the fullest extent permitted under California law.

Clients desiring to book Company services for any political, controversial, or high-risk events are respectfully advised to inform the Company of relevant details and provide supplementary information in order for the Company to be well-informed about the event ahead of time.

13. Discounts

Any discount or coupon offered by the Company to a specific individual or organization, or for a specific event or event day, or for use in specific circumstances, is non-transferrable. Unauthorized use of a discount will result, at the reasonable discretion of the Company, in the difference being due and an invoice being issued, or in cancellation of the event, which would be subject to the Cancellation rules herein, including forfeiture of up to $750 as a cancellation fee if less than 90 days remain to the event day. This also applies if automated coupon code functionality is made available in an online checkout process and a personalized or private coupon code is used by someone without authorization from the Company.

14. Dispute Resolution

This agreement is governed by the laws of the State of California.

Any legal disputes shall be handled in Alameda County, California, unless otherwise mutually agreed.

The prevailing party in any dispute shall be entitled to recover reasonable attorney’s fees and costs.

15. General Provisions

  • For the purpose of counting days, for example for payment due dates or cancellation rules, a day is a calendar day, and the time zone is California time.

  • If any provision is found unenforceable, the remainder of the agreement remains in effect.

  • Any exceptions or modifications must be provided from the Company in writing (including email or text) to be enforceable.

  • This agreement binds Jacob Lange, DBA Perfect Nine Events and DBA Perfect Nine Mobile Mini Golf Experiences, as well as any successor, subcontractor, or affiliated entity, present or future.

  • Acceptance via electronic signature or checkbox constitutes binding agreement, and payment of any invoice to the Company constitutes binding agreement.

  • All determinations made at the Company’s discretion shall be exercised reasonably and in good faith.

  • Changes are made to the Terms of Service from time to time. The Terms of Service version that was in effect at the time of booking shall be the governing contract for any event booking, even if the Terms of Service were changed between the booking time and the event day. This is intended to prevent unexpected changes affecting Clients. No notice of changes to the Terms of Service will be provided to Clients, because changes do not affect any existing booking. The Company maintains a record of changes and will provide to any Client on request a copy of the applicable Terms of Service version that was in effect at the time of that Client’s booking.