A note from the founders: Should you have questions about the terms, or anything else, please reach out, whether you booked our services already, or you’re just browsing! We’re here to help your event be a success and we want to accommodate requests whenever possible, however, baseline expectations are important for us to set out clearly so there are no surprises later. Most basic questions are answered on the FAQ page, and below are our full Terms of Service. You can also review our Privacy Policy.

Perfect Nine – Terms of Service

By booking services from Jacob Lange, doing business as Perfect Nine Events and doing business as Perfect Nine Mobile Mini Golf Experiences (“Company”), Client agrees to the following terms:

1. Booking & Payment

  • A $750 deposit is required to secure an event date via online instant booking. Alternatively, booking requests may be made resulting in an invoice being sent to the Client for either a deposit amount or the full amount. For booking requests, the event booking is fully confirmed only when the invoice is paid. While the Company may hold and confirm dates prior to payment, no obligation for a confirmed event booking exists prior to payment of the invoice.

  • The $750 deposit is fully refundable if cancellation is requested 90 days or more prior to the event date. If under 90 days remain to the event date, the deposit is non-refundable unless an exception is granted at the Company’s discretion.

  • The remaining balance is due 14 calendar days before the event. Failure to pay on time may result in cancellation and forfeiture of the deposit.

2. Cancellations & Date Changes

  • Any payments received beyond $750 will be refunded if cancellation occurs more than 2 calendar days before the event, excluding customization package fees, which are refundable only if no work has been started yet to provide the customization/personalization package. Refunds of the customization/personalization fees or any additional one-off or unique charges are at the reasonable discretion of the Company.

  • When the Client has paid in full upfront, or has paid any amount over $750 upfront (as an alternative to paying only a $750 deposit upfront), for purposes of refunds and cancellations as described in these Terms of Service, $750 of the full payment received shall be treated as the deposit amount in regards to refund and cancellation rules.

  • Cancellations made the day before or day of the event will result in the full balance being charged.

  • Date changes requested more than 14 calendar days prior to the event may be accommodated if availability allows, at the Company’s discretion. No refunds will be issued for deposits taken on a booking that is cancelled after a date change is requested and approved.

  • All exceptions are subject to the Company’s discretion.

3. Service Time & Overtime

  • Rental is charged by the day and includes up to 8 hours of active service time within a 10-hour window.

  • Setup and breakdown time do not count toward service hours.

  • Overtime beyond 8 hours of service is charged at $100 per hour, billed in half-hour increments of $50.

  • Overtime requests are subject to availability, at the discretion of the Company. Confirmed overtime requests that are paid for ahead of time are included in the scheduled service time. Any overtime request made on the day of the event may be approved or disapproved at the discretion of the Company. The Client agrees to pay the resulting additional invoice for overtime that is agreed on, including being bound by verbal last-minute overtime requests from the Client, and from the designated event day contact person if the Client specifies an individual other than themselves to be the contact person, and from any employee of the organization if the Client is an organization/booking on behalf of an organization.

  • The Company reserves the right to pack up at the scheduled end time.

4. Site Requirements

  • Surface must be reasonably flat (up to approximately 2% slope).

  • Setup area must be large enough to accommodate all requested equipment.

  • The Company may refuse setup or discontinue service if the site is unsafe, misrepresented, or presents risk to equipment or staff.

  • The Company is not responsible for venue permissions or any permits unless expressly agreed in writing.

  • Proof of liability insurance will be provided upon request to any Client or venue.

  • Electricity access is not required for the mobile mini golf course, unless night-time lighting is being provided by the Company, in which case an electricity source must be provided by the Clent in order for the lighting to function.

5. Weather & Force Majeure

  • Mini golf equipment may operate in rain and typical outdoor conditions.

  • No automatic refunds or rescheduling are provided for weather, natural disasters, evacuations, wildfires, government orders, or similar events. Exceptions may be granted at the Company’s discretion.

  • If conditions become unsafe for staff or equipment, service may end early without refund.

6. Supervision & Conduct

  • The Company is not a childcare service. Guardians are responsible for supervising minors.

  • The Company representative is not responsible for controlling guest behavior.

  • Guests must use equipment as intended (walking on green surfaces only; no jumping, climbing, or misuse).

  • The Company may refuse to serve any guest or end service early due to unsafe or rowdy behavior, without refund.

7. Damage & Loss

Client is not responsible for normal wear and tear, or for any damage that occurs simply due to a part wearing out from normal wear and tear.

Client is responsible for:

  • Any intentional damage caused by guests, at any value; and

  • Accidental damage caused by guests exceeding $750 in value.

Damage valuation will be determined in the Company’s reasonable discretion, based on repair or replacement cost including labor, and an invoice will be provided. Payment is due within 7 calendar days of invoice.

Lost items (for example a missing golf club) may be charged on a case-by-case basis in the Company’s reasonable discretion. Lost or stolen items may be considered as intentional damage, at the Company’s reasonable discretion.

The Company may, through its payment processor, securely store payment information in accordance with the processor’s policies and may charge unpaid, undisputed invoices to the authorized payment method if not resolved within 7 calendar days.

8. Assumption of Risk & Release of Liability

  • Client acknowledges that participation in mini golf activities involves inherent risks, including but not limited to slips, trips, falls, collisions, and injuries or damage due to use or misuse of equipment.

  • Client voluntarily assumes all risks associated with use of the Company’s equipment by Client, and any guest, invitee, or participant at the event who uses the Company’s equipment assumes the inherent risks associated with the equipment.

  • To the fullest extent permitted under California law, Client releases and holds harmless the Company, its owner, employees, and representatives from liability for injury, loss, or damage arising from use of the equipment, except to the extent caused by the Company’s gross negligence or willful misconduct.

  • Nothing in this agreement is intended to waive liability that cannot be waived under California law.

9. Indemnification

Client agrees to defend, indemnify, and hold harmless the Company and its owner, employees, contractors, and representatives from and against any claims, demands, liabilities, damages, losses, costs, and attorney’s fees arising out of or related to:

  • The event;

  • The use or misuse of the equipment by Client or any guest or participant; or

  • The conduct of event attendees;

except to the extent caused by the Company’s gross negligence or willful misconduct.

10. Chargebacks

Client agrees not to initiate a chargeback or payment dispute without first contacting the Company in good faith to resolve the issue.

A chargeback constitutes a material breach of this agreement.

If a chargeback occurs, Client agrees to reimburse:

  • All payment processor fees incurred; and

  • A 10% administrative fee, representing a reasonable estimate of administrative costs, payable immediately upon notice.

11. Media Release

The Company may photograph or record the event for marketing purposes unless Client provides written opt-out notice before the event. Any post-event request to opt-out of media use for marketing purposes will be honored to the extent that the Company can reasonably accommodate, and media that has been published or distributed prior to the opt-out request being received may not be removed. All photographs and recordings created by or on behalf of the Company remain the property of the Company, unless otherwise agreed in writing.

12. Equipment Substitution

Specific golf hole designs are not guaranteed. The Company may substitute equipment if operationally necessary. Additionally, golf hole designs and other equipment is adapted and updated from time to time, without marketing media being updated to reflect every change.

13. Company Cancellation of Booked Services

If the Company cancels an event booking due to internal reasons, including but not limited to staff sickness or staff emergencies, or major damage preventing use of equipment, a full refund will be issued of an amounts paid. Refunds are limited to amounts paid. Every reasonable effort will be made to avoid last-minute cancellation, and to communicate transparently with Clients in the event that the Company may need to cancel on short notice for any reason.

The Company reserves the right to refuse service, including cancelling confirmed bookings, to the fullest extent permitted under California law.

Clients desiring to book Company services for any political or controversial events are advised to contact the Company prior to booking to provide supplementary information.

14. Coupon Codes

Any coupon/discount code used at checkout may not be combined with any additional coupon codes that may exist. If the Company issues a coupon code to a specific person for their use only or for a specific event only, that coupon code shall not be shared and shall not be considered valid if shared and used by others, resulting in an additional invoice or a cancellation and refund if a non-valid coupon code is successfuly used during the instant booking checkout process. For example, if the Company issues a coupon code to a nonprofit organization, and that code is subsequently used by someone else, it would not be considered valid by the Company.

15. Dispute Resolution

This agreement is governed by the laws of the State of California.

Any legal disputes shall be handled in Alameda County, California, unless otherwise mutually agreed.

The prevailing party in any dispute shall be entitled to recover reasonable attorney’s fees and costs.

16. General Provisions

  • If any provision is found unenforceable, the remainder of the agreement remains in effect.

  • Any exceptions or modifications must be provided from the Company in writing (including email or text) to be enforceable.

  • This agreement binds Jacob Lange, DBA Perfect Nine Events and DBA Perfect Nine Mobile Mini Golf Experiences, as well as any successor, subcontractor, or affiliated entity, present or future.

  • Acceptance via electronic signature or checkbox constitutes binding agreement, and payment of any invoice to the Company consistutes binding agreement.

  • All determinations made at the Company’s discretion shall be exercised reasonably and in good faith.

  • Changes are made to the Terms of Service from time to time. The Terms of Service version that was in effect at the time of booking shall be the governing contract for any event booking, even if the Terms of Service were changed between the booking time and the event day. This is intended to prevent unexpected changes affecting Clients. No notice of changes to the Terms of Service will be provided to Clients, because changes do not affect any existing booking. The Company maintains a record of changes and will provide to any Client on request a copy of the applicable Terms of Service version that was in effect at the time of that Client’s booking.